Saturday, 15 February 2014

Hello Fresh Final Review - It's Not Good!

I wrote a blog post on 9th Feb about signing back up to Hello Fresh, you can read the post here.  I first used Hello Fresh back in 2012 and was assured when I agreed to purchase a box earlier this month that all the problems they had in 2012 had been resolved.  I did enjoy a few of the meals from the box but I cancelled my subscription as I felt that the box did not provide value for money and that I could purchase the ingredients for a fraction of the price from the supermarket.

I cancelled my subscription too late for the following weeks box to be cancelled so on Thursday this box arrived....
The first thing I noticed when I opened the box was that it contained considerably less than the previous weeks box. As I was getting the "fresh" items out of the box I noticed that some of them were slightly wet...
This was the reason why! Rotten tomatoes! 
Rotten pepper!
Green potatoes!
Damp, mouldy garlic!

I was not happy at all with finding these items in my box and emailed Hello Fresh straight away to let them know and to ask for a refund.  They didn't reply to me on the Thursday and I had to chase twice on Twitter before they replied to my email on Friday.

The reply was not satisfactory at all - all items are checked before packing, we will tell the delivery driver to be more careful and we will add a little something to your next box! WHAT! Firstly they could have at least checked my account to see that I had already cancelled my subscription, I am speechless that they think they can send rotten/mouldy food to customers and expect them to carry on their subscription for "a little something extra" in the next box.  

These items weren't damaged in transit - the rotten tomatoes were in the middle of the pack, I moved some of them to the top for the photo.  

I replied that I wasn't happy at all with the response and that I wanted a refund.  I still haven't had a reply.  

The awful customer service I received and the quality of the food were the reasons I cancelled the subscription back in 2012 and I feel like a bit of an idiot for resubscribing!

It is not very often I post negative reviews on my blog but I feel very strongly that I need to be honest about my experience with Hello Fresh.  £49.00 is a lot of money to spend on 5 meals and I can't afford to be wasting money on food that we cannot even eat!  

*UPDATE - I was contacted by the Managing Director of Hello Fresh after he read this blog post.  He was very apologetic and I was refunded for the box.


  1. That is disgusting! I've always been put off subscribing to Hello Fresh because of the price and now the awful customer service makes me even less likely to!

    Hope you get a refund sorted xx

    1. I will update this post if/when I hear back from them. I am disgusted too and I won't let it go this time, like I did in 2012 x

  2. That is absolutely terrible, I can't believe how appalling the service you received was and that they had the cheek to send out such awful products. I hope they get back to you soon with a refund :) x

  3. OMG I am glad you highlighted this It will help others who are thinking to signup for one of these veggie boxes. You should send them a link to this post that will get them to refund you and send you a fresh box free of charge.

  4. This isn't a company I have heard but having read your review, I certainly won't be looking to use them. Not good.

  5. Have you heard back again at all? I see they have not replied on Facebook!

  6. Very useful review, wish I'd read it before I ordered my second box from Hello Fresh. I had some squashed tomatoes and a broken courgette in my first box but I didn't mind as the first discount code I got was amazing. Second box hasn't even turned up on delivery day so I doubt I'll be ordering again.


  7. That is absolutely shocking, both the box and customer service needs some serious work! x

    Leanne - A Slice of My Life