I wrote a blog post on 9th Feb about signing back up to Hello Fresh, you can read the post here. I first used Hello Fresh back in 2012 and was assured when I agreed to purchase a box earlier this month that all the problems they had in 2012 had been resolved. I did enjoy a few of the meals from the box but I cancelled my subscription as I felt that the box did not provide value for money and that I could purchase the ingredients for a fraction of the price from the supermarket.
I cancelled my subscription too late for the following weeks box to be cancelled so on Thursday this box arrived....
The first thing I noticed when I opened the box was that it contained considerably less than the previous weeks box. As I was getting the "fresh" items out of the box I noticed that some of them were slightly wet...
This was the reason why! Rotten tomatoes!
Damp, mouldy garlic!
I was not happy at all with finding these items in my box and emailed Hello Fresh straight away to let them know and to ask for a refund. They didn't reply to me on the Thursday and I had to chase twice on Twitter before they replied to my email on Friday.
The reply was not satisfactory at all - all items are checked before packing, we will tell the delivery driver to be more careful and we will add a little something to your next box! WHAT! Firstly they could have at least checked my account to see that I had already cancelled my subscription, I am speechless that they think they can send rotten/mouldy food to customers and expect them to carry on their subscription for "a little something extra" in the next box.
These items weren't damaged in transit - the rotten tomatoes were in the middle of the pack, I moved some of them to the top for the photo.
I replied that I wasn't happy at all with the response and that I wanted a refund. I still haven't had a reply.
The awful customer service I received and the quality of the food were the reasons I cancelled the subscription back in 2012 and I feel like a bit of an idiot for resubscribing!
It is not very often I post negative reviews on my blog but I feel very strongly that I need to be honest about my experience with Hello Fresh. £49.00 is a lot of money to spend on 5 meals and I can't afford to be wasting money on food that we cannot even eat!
*UPDATE - I was contacted by the Managing Director of Hello Fresh after he read this blog post. He was very apologetic and I was refunded for the box.